Connect your chatbot to your Instagram business account
You can now connect your Monty Communication Platform chatbot to your Instagram business account and make sure you’re accessible to your customers.
What you need to have an Instagram chatbot
- Give Monty Communication Platform access to at least one Instagram Business account connected to a Facebook page where you are the admin.
- To have the Message Control Connected Tools settings enabled. These can be easily accessible from your account settings.
- The account must have between 1K and 100K followers.
- Your chatbot must be on a paid plan so you can successfully connect it to the platform.
You can always create an Instagram account whose username falls under the format: @test_(username) and use it to test your chatbot. This should connect to the platform without any complications nor conditions but can only be used for testing.
Moreover, as you sign up for your Instagram chatbot through Facebook, you will be asked to provide Monty Communication Platform with some permissions so that this process can run as smoothly as possible.
Connecting your Instagram account to the Monty Communication Platform
Connecting your Instagram account to your chatbot is easier than you can ever imagine. Just click on the Connect button, and you'll be guided with the steps for the installation process.
You can view all the Instagram accounts you’ve connected to the Monty Communication Platform through the Settings tab and simply just choose the account you want to connect to your chatbot. Of course, you can only connect one account to the chatbot at a time, and you can always disconnect it.
Permissions/Tokens
Sometimes your permissions/tokens could expire or become invalid. This will change the connection status between your account and bot to Issue/error.
All you need to do is refresh your Facebook permissions and reconnect your account. You will receive an email when you need to refresh your permissions.